Website Terms of Use

1. About these terms

This website is operated by Hiroof Services Pty Ltd ABN 83 703 974 896, trading as Hiroof (we, us, our). NSW roof plumbing licence: 21350703. Email: info@hiroof.com.au. These terms apply when you use this website. By using it, you agree to these terms. If you don't agree, please don't use the website.

2. General information only

Content on this website, including our FAQs, guides and articles, is general information about roofing, strata and storm damage in NSW. It doesn't take your circumstances into account.

It is not legal, financial, insurance, engineering or other professional advice. We are roofing contractors, not lawyers, insurance advisers or claims representatives. Before making a decision that relies on this information, check your strata plan, by-laws, lease, contract or insurance policy and get advice from a suitably qualified professional.

Laws and guidance change. We aim to keep content accurate and up to date, but it may not reflect recent changes. Official sources, such as NSW Government websites, are the better reference for current requirements.

3. Insurance matters

We don't sell or arrange insurance, assess insurance claims or decide whether a claim will be accepted. We don't represent customers in pursuing insurance claims or negotiate with insurers on a customer's behalf.

Only your insurer can confirm your cover or decide your claim. If we provide a quote or a report on the condition of a roof, it describes the work or the physical condition we observed. It is not a statement that an insurer will pay.

4. Quotes and services

Information on this website about services, availability, service areas, timeframes and prices is general and may change. It is not an offer to supply services.

We only agree to carry out work under a written quote or contract. Those documents set out the scope, price and terms of the work, and they apply instead of this website if there is any inconsistency, except to the extent the law requires otherwise. Any inspection or assessment depends on safe access and conditions on site.

5. Project examples and reviews

Project examples show work carried out for particular properties. Results depend on the property, its condition and the scope of work. Reviews reflect the views of the people who wrote them.

6. Enquiries and information you send us

You must give accurate information and only submit details or images you are entitled to share. If you send us photos, you allow us to use them to respond to your enquiry and carry out requested work. We will ask before publishing photos in which a person or an identifiable private address appears.

Do not send sensitive personal information, payment card details or anything confidential through website forms. Our Privacy Policy explains how we handle personal information.

7. Acceptable use

You must not use this website unlawfully, interfere with its operation, try to gain unauthorised access, introduce malicious code, or post false or abusive material. You must not scrape or copy website content in bulk except as permitted by law.

8. Intellectual property

Unless stated otherwise, we own or are licensed to use the content on this website, including text, images, logos and design. You may view it and print a copy for personal or internal business use. You must not otherwise copy, publish or use it without our written permission, except as permitted by law.

9. Third-party links

This website may link to government agencies, suppliers and other third parties. We don't control those sites and aren't responsible for their content, availability or privacy practices. A link is not an endorsement.

10. Your consumer rights

Nothing in these terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law or any other law that cannot lawfully be excluded, restricted or modified. Our services may come with guarantees under that law.

11. Website availability and liability

We aim to keep this website available, but we don't promise that it will be uninterrupted, error-free or free from viruses.

To the extent permitted by law, and subject to clause 10, we are not liable for loss arising only from your use of, or inability to use, this website, or from relying on its general information without obtaining advice about your circumstances.

This clause doesn't apply to loss caused by our fraud, or to any liability that cannot lawfully be limited. Your rights for work we carry out are set out in the relevant quote or contract and under the law.

12. Changes

We may update the website or these terms from time to time. The updated terms apply from the date they are published and don't affect any existing contract for work.

13. Complaints and contact

If you have a concern about this website, contact us at info@hiroof.com.au. We will try to resolve it promptly and fairly. This doesn't limit your right to contact NSW Fair Trading or another appropriate body.

14. Governing law

These terms are governed by the laws of New South Wales. You and we submit to the non-exclusive jurisdiction of the courts and tribunals of New South Wales.